Support

Tell us what happened.

We’ll help you work through app access, unexpected results, subscriptions, or account questions.

For a faster answer

Include your device model, iOS or Android version, Cerenity app version, what you expected, what happened, and the steps that led to the problem.

Attach a screenshot only if it does not expose information you do not want to share. Never email passwords or payment-card details.

Billing and subscriptions

Purchases, renewals, cancellation, and refunds are handled through Apple App Store or Google Play. Include the platform you used, but do not send full payment information.

Use your store account to manage or cancel a subscription.

Account deletion

In the app, open Settings and choose the account-deletion control. If you cannot sign in, email support from the address connected to your Cerenity account.

See deletion instructions

Cerenity is not an emergency service. If you or someone else may be in immediate danger or needs urgent medical help, contact local emergency services now.